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The Watch Company

Trusted Seller с 2015
Кол-во часов, проданных с Защитой покупателей: 2570

4,9 из 5 звезд  |  Количество оценок: 1 829

Подробнее об оценках 

 4,9
Пересылка
 4,9
Описание
 4,9
Коммуникация
98% продавцов могли бы порекомендовать этого дилера.

Этот дилер получил следующие отзывы от покупателей

Более 30 дней назад

Незавершенный заказ

Оценка Igor N. из от 02. ноября 2021


Omega ...

Коммуникация

Комментарий покупателя:

Waste of time. Day1-Day5 Seller Reviewing Order “Since the watch was in the warehouse, it took some days for us to receive the watch We will check the condition and get back to you soon..” Day6 “Order received. You can pay.” Paid Day7 “There is a problem on the watch. However, we have another watch in our warehouse. Please let us know if you are to wait for the watch around 3-5 business day,” I asked for refund. Order canceled. Day8-Day12 Waiting for refund. This watch is still on sale with the price increased. Personally I do not trust this seller.

Комментарий дилера:

Thank you for taking the time to review. We are very sorry that the deal was unsatisfactory, we are working hard to improve our service and process flow. Due to our store being small, we have limited storage thus most of our watches are stored in warehouses. We are only able to check the watch condition in person after receiving the watch and in this case, it was unfortunate that the watch came with defects. We have offered to keep the price the same while we retrieve another watch from our warehouse but I guess we were too late and your confidence in us has already been lost. We will take in your review and work on improving our process flow. Hopefully, we will have a chance to provide you with better service in the future!

Незавершенный заказ

Оценка Addison R. из от 02. ноября 2021


Rolex ...

Коммуникация

Комментарий покупателя:

Had to deal with multiple sales agents to ask only 1-2 questions, of which I had to repeat myself because of the lack of communication. I still agreed to make the purchase, but they increased the price $1,000usd because the “market changed”. Shady people and shady business practices - I do not recommend this dealer

Комментарий дилера:

Thank you for the review, we are very sorry that the deal was an unhappy one. We are actively trying to improve our service standards and your review has been helpful to us. We hope that we will have a chance to provide you a better service next time!

Незавершенный заказ

Оценка Chun kit A. из от 04. августа 2021


Rolex ...

Коммуникация

Комментарий покупателя:

相片與事實不附

Комментарий дилера:

Thank you very much to take time to leave us a review, since our customer's opinions are important to us. We try our best to make the ad photos to match the actual watch but unfortunately there can be some slight differences. It is an ongoing effort for us to improve our knowledge and service range so that we can meet all our customer's needs. We will take your feedback and strive to improve our services in the future. Thank you.

Оценка Andrei S. из от 28. июля 2021


Omega ...

Пересылка
Описание
Коммуникация

Комментарий покупателя:

ebay/discounter type of experience. the color of the strap was different than on pictures ( we've ordered green but it was in fact more greyish). Can't really complaint much as should be concerned before a sale about the fact of using stock images..

Комментарий дилера:

Thank you very much to take time to leave us a review, since our customer's opinions are important to us. We try our best to make the ad photos to match the actual watch but unfortunately there can be some differences due to lighting and other aspects. It is an ongoing effort for us to improve our knowledge and service range so that we can meet all our customer's needs. We will take your feedback and strive to improve our services in the future. Thank you.

Незавершенный заказ

Оценка Erik из от 12. апреля 2021


NOMOS ...

Коммуникация

Комментарий покупателя:

Unzuverlässig, bestellt und nicht geliefert.

Незавершенный заказ

Оценка Steven M. из от 05. апреля 2021


Chopard ...

Коммуникация

Комментарий покупателя:

Zeer trage .respoms tijd !!!!

Незавершенный заказ

Оценка Raffaele P. из от 07. декабря 2020


Seiko ...

Коммуникация

Комментарий покупателя:

I was told the watch was available. We agreed on a price. They then said it wasn't available after all and said i would have to wait a month to source out another watch. I wanted to get a refund of the money because there was no reason to have my money tied up for that long a time. So i told them this and said i would pay them when the watch was acquired. They said i could do this bit they would not honor the agreed price. Quite frankly i think the sold the watch to another buyer and wanted me to cancel my sale. Anyway i think this is bad business practices and i will let whoever reads this review to judge them. I did nothing wrong.

Комментарий дилера:

Dear Customer, We are sorry about changing of arrival schedule due to uncertainty from our dealer since this watch is very hard to get one, we were not able to control the arrival schedule of the watch. If the payment is done for sure we will keep the same price for you until the watch arrived. However, we are sorry that we cannot promise the stock is still available at the time the watch arrived and same price without a payment to keep the watch since we got several enquiries on this watch at the same time. Please rest assured that the watch wasn't sold to any other customers since we didn't have the watch yet. Hope you can understand. Thank you very much.