HOUBIDOU Co.,Ltd.

Комментарий дилера:

Thank you for your review. I have explained this many times in messages. First of all, the box is the one shown in the photo at the time of listing. Before shipping, we ask you to check the accessories with photos, and we will ship the item after your approval. Regarding the warranty, it was pointed out that there was a two-day difference between the date on the paper warranty that actually came with the warranty and the date activated on the digital certificate that can be confirmed on Bvlgari's website. This is because it took time for the customer who purchased the product to complete the digital registration, and there is no problem. Therefore, there are no problems with the two points you pointed out above. Also, since I was not satisfied with the above explanation, I proposed a return, but the request was refused. I am very sorry that you were not satisfied with this.

Комментарий дилера:

We also explain individually, but there is no fault in our company. The customer refused to pay customs duty on the export using an authorized shipping company. Normally, the customer is responsible for the customs duties on the shipment. In addition, there was no message from the customer between the inquiry and the shipment of the product, and there were no negotiations or questions in advance. Therefore, I do not know what conditions you are talking about and what is a violation. I am inquiring about this, but the exact reason is unclear. It is a pity that the transaction was not completed due to the refusal of receipt 😭

Комментарий дилера:

Thank you for your evaluation. We apologize for the inconvenience caused by the problem with the export to France. We have temporarily suspended orders from France due to the lack of smooth delivery.

Комментарий дилера:

Sorry for the late reply, I missed your message. I am very sorry.