The Watch Company
4,4 из 5 звезд | Количество оценок: 2800
Подробнее об оценках
| 4,5 | Пересылка |
|---|---|
| 4,5 | Описание |
| 4,3 | Коммуникация |
Этот дилер получил следующие отзывы от покупателей
Более 30 дней назад
Оценка Hatem S. из от 29. сентября 2023
Franck Muller ...
Комментарий дилера:
Thank you so much for taking the time to leave us a review. We really appreciate your business. It is an ongoing effort for us to improve our knowledge and service range so that we can meet all our customer's needs. We will take your feedback and strive to improve our services in the future. Thank you.
Оценка Terrence Y. из от 31. мая 2023
Grand Seiko ...
Покупатель рекомендует дилера
Комментарий покупателя:
Item was good but the photos did not show the scratches on the bezel. Also, seller took one week before starting the shipping process. Item shipped from Hong Kong, not Japan, which wasn't a big deal but was not mentioned prior to sale. Overall, the watch was good value and the item was packaged well, but certain details should have been included and shipping could have started sooner.
Комментарий дилера:
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. It is an ongoing effort for us to improve our knowledge and service range so that we can meet all our customer's needs. We will take your feedback and strive to improve our services in the future. Thank you.
Оценка James R. из от 06. апреля 2023
Omega ...
Покупатель рекомендует дилера
Комментарий покупателя:
Great watch and price. Shipping was slow and had to chase on messaging.
Комментарий дилера:
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. It is an ongoing effort for us to improve our knowledge and service range so that we can meet all our customer's needs. We will take your feedback and strive to improve our services in the future. Thank you.
Незавершенный заказ
Оценка Wojciech R. из от 27. января 2023
Montblanc ...
Комментарий покупателя:
Nierzetelny sprzedawca, wprowadza w błąd.
Комментарий дилера:
Thank you so much for taking the time to leave us a feedback. We really appreciate your business. It is an ongoing effort for us to improve our knowledge and service range so that we can meet all our customer's needs. We will take your feedback and strive to improve our services in the future. Thank you.
Незавершенный заказ
Оценка Jacob Herrera J. из от 04. января 2023
Tudor ...
Комментарий покупателя:
Canceled order and posted the exact watch for more expensive.
Комментарий дилера:
Thank you so much for taking the time to leave us a feedback. We really appreciate your business. It is an ongoing effort for us to improve our knowledge and service range so that we can meet all our customer's needs. We will take your feedback and strive to improve our services in the future. Thank you.
Оценка Mike P. из от 25. ноября 2022
Omega ...
Комментарий покупателя:
Shipping and payment processing were quick and smooth. But as soon as i placed the order, they disclosed additional information that there were small and minor scratch even though the description said new unworn no sign of wear. That’s misleading, especially after many days of picking and choosing the watch of choice. Also, their correspondence stated the watch comes with a5 year international warranty. After receiving the watch, they disclosed they bought their watch from authorized dealer and that warranty will be honored in Japan. they are not sure in other countries. Hence the international part in their statement is NOT correct. Not honest and upfront like the other sellers.
Комментарий дилера:
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. It is an ongoing effort for us to improve our knowledge and service range so that we can meet all our customer's needs. We will take your feedback and strive to improve our services in the future. Thank you.
Оценка Kent E. из от 16. октября 2022
NOMOS ...
Покупатель рекомендует дилера
Комментарий покупателя:
I placed an order and gave my address, a post office box. They e-mailed me that it had to be a street address so I gave them that address and told them IF they send it by carrier to use my street address which they had . They sent it to the post office with my street address. Since my post office only uses addresses with box numbers the package was lost and marked "return to sender". After a lot of effort on my part I was able to find the package before it was returned. In total it took about 30 days to receive the item. The dealer and shipping company needs to read the correspondence sent to them and follow it!
Оценка Karen A. из от 12. октября 2022
Montblanc ...
Комментарий покупателя:
I requested the item to be shipped on a specific date so it would arrive on time for me to personally pick it up. The dealer disregarded my requests and sent the package as soon as they could so they could charge for their timepiece. Chronos24 advised that the guarantee may also be invalid AFTER I made the purchase, so I think that was a bit dishonest
Незавершенный заказ
Оценка Ryan P. из от 15. сентября 2022
Seiko ...
Комментарий покупателя:
Dealer attempted to sell watch but found it was not in the condition they advertised. At least I received my money back in a timely fashion.
Комментарий дилера:
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. It is an ongoing effort for us to improve our knowledge and service range so that we can meet all our customer's needs. We will take your feedback and strive to improve our services in the future. Thank you.
Оценка Tomohiko G. из от 06. сентября 2022
TAG Heuer ...
Покупатель рекомендует дилера
Комментарий покупателя:
時計の革ベルトの色が写真と実物では大分異なっていた。 実物と異なる場合がありますと説明書きはあるものの、革ベルトの場合はその色合いや風合いが商品価値の重要な要素にないうるため、実際の商品画像で説明すべき、もしくは、事前に説明があるべきと思いました。実際、商品が届いて時計を見たときは少しがっかりしてしまいました。 また、後から商品保障の期限が2017年までとの説明があり、その分のディスカウントオファーがありました。 商談合意してから発送まで少し時間がかかりました。
Комментарий дилера:
ご評価いただき、誠にありがとうございます。また、貴重なご意見をいただき、感謝いたします。今後の改善のために役立たせていただきますので、何卒よろしくお願いいたします。
Незавершенный заказ
Оценка Laurentiu V. из от 16. мая 2022
Omega ...
Покупатель рекомендует дилера
Комментарий покупателя:
-
Комментарий дилера:
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future. We look forward to serving you next time!
Незавершенный заказ
Оценка Alex B. из от 18. марта 2022
Omega ...
Комментарий покупателя:
Watch was damaged, not unworn/new. Wasted AU$300 in forex fees for nothing. Waste of time. Dealers should get their listings right.
Комментарий дилера:
We are very sorry for the experience that you had with us and that our service was not up to your expectation. It is an ongoing effort for us to improve our knowledge and service range so that we can meet all our customer's needs. We will take your feedback and strive to improve our services in the future. Thank you.
Оценка YA. из от 15. февраля 2022
NOMOS ...
Покупатель рекомендует дилера
Комментарий покупателя:
Ok dealer. Shipping took longer than I thought. Got the watch for a decent price though
Комментарий дилера:
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. It is an ongoing effort for us to improve our knowledge and service range so that we can meet all our customer's needs. We will take your feedback and strive to improve our services in the future. Thank you.
Оценка Bee L. из от 06. февраля 2022
TAG Heuer ...
Покупатель рекомендует дилера
Комментарий покупателя:
Took them some time to send the watch but all was good.
Комментарий дилера:
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. It is an ongoing effort for us to improve our knowledge and service range so that we can meet all our customer's needs. We will take your feedback and strive to improve our services in the future. Thank you.
Оценка Dato Malaysia. из от 06. февраля 2022
TAG Heuer ...
Покупатель рекомендует дилера
Комментарий покупателя:
They were able to point out on the smallest dot damage on the watch. Very professional.
Комментарий дилера:
Thank you so much for taking the time to leave an excellent rating and kind words. We really appreciate your business. Please let us know what we can do for you in the future. We look forward to serving you next time!
Оценка Daniel B. из от 18. января 2022
TAG Heuer ...
Покупатель рекомендует дилера
Комментарий покупателя:
Die original Schachtel der Uhr war defekt,
Комментарий дилера:
We are very sorry that our service is not up to your expectation. It is an ongoing effort for us to improve our knowledge and service range so that we can meet all our customer's needs. We will take your feedback and strive to improve our services in the future. Thank you.
Оценка Guido M. из от 10. января 2022
Omega ...
Комментарий покупателя:
L'orologio non è arrivato con le condizioni espresse dal venditore, ovvero non aveva scatola e documenti originali, Nel dubbio che potesse essere un clone ho restituito l'orologio.
Незавершенный заказ
Оценка Julie J. из от 24. сентября 2021
Omega ...
Комментарий покупателя:
Dealer was quite slow to communicate. Around five days after purchasing I had to query why it hadn’t been shipped. At least they were honest at that point and told me they’d found it had been scratched. I would have preferred quicker communication.
Комментарий дилера:
We are very sorry that our service is not up to your expectation. It is an ongoing effort for us to improve our knowledge and service range so that we can meet all our customer's needs. We will take your feedback and strive to improve our services in the future. Thank you.
Оценка Rob B. из от 23. августа 2021
Omega ...
Покупатель рекомендует дилера
Комментарий покупателя:
Sending by UPS was a disaster, disorganised, misinformation, conflicting information, overcharged with additional incorrect costs, that has to be corrected afterwards, that will cost a lot of time and effort , the utmost unprofessional dilevery company I ever experienced in my life! This was my first and it will be also my last experience with UPS, never again I will use their services The package with the watch send by TWC was perfect!
Комментарий дилера:
Dear customer, thank you for the feedback and compliments. We will explore other shipping methods internally and hopefully find a company that is able to provide better delivery services to Netherlands. We look forward to serving you next time!
Незавершенный заказ
Оценка Kate L. из от 14. августа 2021
Michael Kors ...
Комментарий покупателя:
Я оплатила заказ, дилер подтвердил наличие и отличное состояние, потом началась переписка, ой сегодня мы не отправим, ой там царапина, мы закажем новые, ой новые мы не можем заказать, можем отправить с царапиной, можем сделать скидку, нужно ещё пчть дней, отправим состояние отличное все работает, ой не можем отправить там при осмотре ещё и заводная корона сломана, короче заказ отменён, жду возврата денег
Незавершенный заказ
Оценка 英鈞 徐. из от 06. августа 2021
Omega ...
Комментарий покупателя:
😀
Комментарий дилера:
We are very sorry that our service is not up to your expectation. It is an ongoing effort for us to improve our knowledge and service range so that we can meet all our customer's needs. We will take your feedback and strive to improve our services in the future. Thank you.
Незавершенный заказ
Оценка George L. из от 31. мая 2021
Omega ...
Покупатель рекомендует дилера
Комментарий покупателя:
Seller definitely serious (I did not go through with the purchase). But very very rigid (responses to requests are consistently negative... which does not leave a topissime impression.) Apart from this, responds very quickly (but always negatively!) Vendeur certainement sérieux (je ne suis pas allé au bout de l’achat). Mais très très rigide (les réponses aux demandes sont systématiquement négative... ce qui ne laisse pas une impression topissime.) Mis à part ceci, répond très rapidement (mais toujours négativement!)
Комментарий дилера:
Thank you so much for taking the time to leave an excellent rating and review. We are very sorry that our service is not up to your expectation. The requests you were asking were unfortunately impossible for us to meet. We will take your feedback and strive to improve our services in the future. We really appreciate your business. Please let us know what we can do for you in the future. We look forward to serving you next time!
Незавершенный заказ
Оценка Chris D. из от 07. мая 2021
Seiko ...
Комментарий покупателя:
The watch was already paid for, the package was on the brink of being sent. Last minute my order was cancelled because the watch was found to be malfunctioning. Outside of this unfortunate news the communication was good, but I am still disappointed that the malfunctions were found so late.
Комментарий дилера:
We are very sorry that our service is not up to your expectation. We conduct final watch check to make sure every watches are in good function before we ship out the watches to customers. We do not want to send any defective watches to customer so we had to cancel the order this time. We will take your feedback and strive to improve our services in the future. We look forward to serving you next time. Thank you.
Незавершенный заказ
Оценка Florent P. из от 07. мая 2021
Bell & Ross ...
Комментарий покупателя:
Le vendeur vous indique que les photos sur l’annonce sont celles de la montre vendue et vous informe une fois l’achat effectué qu’il manque un élément du set. Au mieux un manque de professionnalisme et une perte de temps pour tout le monde!
Комментарий дилера:
We are very sorry that our service is not up to your expectation. We will take your feedback and strive to improve our services in the future. We look forward to serving you next time. Thank you.
Оценка mitsuhiro s. из от 31. марта 2021
Breitling ...
Покупатель рекомендует дилера
Комментарий покупателя:
-
Комментарий дилера:
この度はご購入いただきまして誠にありがとうございます。これからも更なるサービスの向上を目指し、努力して参りたいと存じます。今後ともThe Watch Companyをご愛顧賜りますよう宜しくお願い申し上げます。
Оценка Hamad A. из от 11. мая 2020
Jaquet-Droz ...
Покупатель рекомендует дилера
Комментарий покупателя:
-
Комментарий дилера:
Thank you so much for purchasing. We are looking forward to serving you next time!
Оценка Anabel S. из от 03. февраля 2020
Tissot ...
Комментарий покупателя:
Estuve muchos días esperando el producto y sin comunicación con el vendedor. Por suerte el equipo de Chrono24 fue quien me mantuvo informada
Комментарий дилера:
We are sorry that your shopping experience with TWC was not satisfying. Sometimes parcel might be hold by the customs in destination country that take few days for them to process. We will keep working to provide better communication and apologize again for any inconvenience caused.
Оценка Paul из от 27. апреля 2019
Hamilton ...
Покупатель рекомендует дилера
Комментарий покупателя:
-
Оценка Claudio A. из от 06. августа 2018
Seiko ...
Комментарий покупателя:
Nella scatola non c'è la maglia in più per poter allargare il cinturino!!!
Оценка Tian Ho L. из от 30. июля 2018
Tudor ...
Комментарий покупателя:
Slow to respond and shipment keep delaying. Receive items after delivery date due to no stock on hand and then awaiting full box set. Need repeated reminders before delivery.
Комментарий покупателя:
They were replying sometimes after many days. Also, I waited 23 days to receive my watch.