Watchdeals

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Excellent seller!

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Ottimo venditore consigliatissimo!!!

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Le colis a été pris en charge par FedEx. Le livreur a sonné ,il s ' engagé par l interphone à nous remettre le colis au 4 e étage. Il laisse le colis dans le hall de l' immeuble!!! Mieux il signe à notre place. Inacceptable, inadmissible...

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🥇

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Pefect transaction To be recommanded

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Professionell und verbindlich

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Tot service

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Meget god handel

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Peter,Just note to thank you for kind reply and assistance in returning the IWC watch as well as facilitating my refund.Please understand that I have purchased almost 20 watches with Chrono24 over the past 4 years and this is "the first one that I have felt the necessity to return" due to poor customer client relations with Luuc.All the other individuals with whom I have dealt at Watchdeals have been more than helpful and most kind in trying to resolve the watch strap issue being an XS.I am not sure if you have a trace of our correspondence from the beginning, but first Luuc accused me on not knowing how to measure a watch strap length by saying you "only send watches with M watch bands. After contacting IWC France directly they further confirmed that the watch strap was indeed and XS. When I recontacted Luuc with this information he stated that, "yes, this was possible, but in the watch description" nowhere does it say you have to state the watch strap size." To which I said, by sending an XS strap, you eliminate 2/3 of the watch wearing population and most other dealers state when the watch strap is XS to warn buyers!Later, he said we could send a new strap and then cited 275€ as a price, which any fool knows is 25€ over the IWC 'list price".I then said, I was sorry and that I was going to cancel the order. Luuc later wrote back that after discussing the matter, he could send a new strap at no charge.When I asked about delivery time, he said the office was closed as it was a Friday, but he would contact me the following week. Being of good conscience, I said that I would be willing to return the strap, (as it was obviously new, just too small). Not hearing from him, I recontacted your office which informed me he did not work Mondays. When I did have a return email from him , he said to return the strap, but nothing about a delivery date for the replacement strap. I recontacted him and he said he was not sure when the strap would or could be delivered. At that point I decided to return the watch.I find it a pity to have had all these problems with your site, as I have literally had nothing but good replies and exceptional customer service from all other sales persons. All except from Luuc!It is a pity to have not been able to have done business with you and Watchdeals as to my mind, beyond the poor customer service and accusations from Luuc, "all the other persons I have dealt with have been more than kind AND professional.Rest assured that I have not given up doing business with Watchdeals and I find you are very professional and a class site! Cordially, Fredrick Werstein

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it was a pleasure to deal with Luuc!

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Excellent vendeur aux top rien à dire ☑️

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Commerciante di ottimo livello, disponibile e comunicativo. Accetta di trattare entro i suoi limiti di prezzo. Buona esperienza.

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es hat alles sehr gut funktioniert, aber Zustand sehr gut war überbewertet. Es sind am Gehäuse tiefe Kratzer vorhanden. Ich würde die Uhr mit max. Note 2,5 bewerten

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All perfect!

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Excellent comunication…Thank you!..It was a pleasure!

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100% Weiterempfehlung für diesen Verkäufer. Uhr so schön wie beschrieben, sehr netter Kontakt, Verkäufer hatte sehr viel Geduld für meine vielen Fragen. Käuferschutz unbedingt zum Empfehlen, 2 Jahre Garantie auf das Uhrwerk bekommen. Versand hat super funktioniert.

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Highly professional approach. Always fast answer on every message. Warm and welcoming! I will definitely buy my next watch here as well!

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